Cancelled an order on LoongBuy? Refunds are processed automatically, but the time it takes to see the money in your account varies by payment method. This guide will show you how to check your refund status, contact customer support if needed, and ensure your money returns to your wallet, card, or PayPal account safely and securely.
Step 1: Understanding Refund Timelines
Before tracking, know the expected timeframe. Refunds are initiated promptly by LoongBuy, but the speed depends on your financial institution.
- PayPal:3-7 business days.
- Credit/Debit Cards:7-14 business days
- Gift Cards/LoongBuy Wallet Credits:within 24 hours.
Note: International transactions or bank holidays may cause additional delays.
Step 2: How to View Your Refund Status
Follow these steps to monitor your refund directly in your LoongBuy account:
- Log In:
- Go to Order History:
- Find the Cancelled Order:Cancelled" or "Refunded".
- Check Details:Refund Status" section, which may show as "Pending," "Processed," or "Completed."
- Check Notification Center:
- Go to Order History:
Step 3: When & How to Contact Support
If your refund status hasn't updated or the funds haven't arrived after the maximum expected timeframe, contact LoongBuy Support:
- Prepare Information:
- Contact Methods:
- Email:[email protected].
- Live Chat:
- Help Center:
- Contact Methods:
Step 4: Ensuring a Safe Return to Your Account
Follow these best practices to ensure a smooth and secure refund process:
- Verify Your Payment Source:
- Monitor Your Statements:
- Beware of Phishing:never
- Keep Records:
- Monitor Your Statements: